Kochar Infotech Technical Support Executive Interview Experience (2025)

I started prepping for Kochar in October — eight months before the recruiting cycle even opened. Probably overkill. Definitely necessary.

• Role: Technical Support Executive
• Location: Mumbai, Maharashtra
• Year: 2025
• Timeline: 2 weeks, application to offer
• Rounds: Technical Assessment → Troubleshooting Round → Communication Round → HR Round
• Difficulty: Easy to Medium — foundational IT knowledge required
• Outcome: Offer accepted
• Compensation: ₹6 LPA base / ₹8 LPA total comp

About Kochar Infotech

Kochar Infotech provides IT infrastructure and technology support services. The Technical Support Executive role involves troubleshooting network issues, supporting hardware/software, and managing service desk operations.

Round 1: Technical Assessment

Format: 60-minute online assessment Sections: Networking (20 min), OS (20 min), Hardware (20 min)

The assessment covered networking basics (OSI model, TCP/IP, DNS, DHCP), operating systems (Windows, Linux basics), hardware troubleshooting (printers, desktops, peripherals), and ITIL fundamentals.

What they were testing: Foundational IT knowledge and troubleshooting ability. They wanted to ensure I had the technical foundation for support roles.

No interviewer - this was a self-paced assessment.

Round 2: Troubleshooting Round

Format: 45-minute practical exercise Interviewer: Senior Support Engineer Duration: 40 minutes

This was a practical troubleshooting exercise with scenarios: user can't connect to network, printer not responding, computer running slowly. I walked through my diagnostic approach step by step.

What they were testing: Troubleshooting methodology, problem-solving skills, and ability to explain technical concepts simply. They wanted to see if I could diagnose issues systematically.

Interviewer approach: Practical and patient. He provided realistic scenarios and tested my ability to think through problems methodically.

Round 3: Communication Round

Format: 30-minute role play Interviewer: Support Team Lead Duration: 25 minutes

This round tested customer service skills with an angry customer role play. I had to listen actively, empathize, ask clarifying questions, explain technical concepts simply, set realistic expectations, and follow up appropriately.

What they were testing: Customer service skills, patience, and ability to handle difficult situations. They wanted to see if I could maintain professionalism under pressure.

Interviewer approach: Challenging but fair. She played the angry customer realistically, testing whether I could stay calm and solution-focused.

Round 4: HR Round

Format: 30-minute discussion Interviewer: HR Manager Duration: 25 minutes

Standard HR discussion about shift work (24/7 operations), career growth, and willingness to learn new technologies.

What they were testing: Flexibility, career commitment, and alignment with Kochar's support culture. They wanted to ensure I could handle the demands of 24/7 support operations.

Interviewer approach: Practical and transparent. She was upfront about shift expectations and tested my willingness to commit.

The Insider Insight

Kochar values patience and communication more than deep technical expertise. They can teach technical skills, but they can't teach the patience required for support roles. If you have customer service experience, highlight it.

Compensation

The offer was ₹6 LPA base with shift allowances and performance bonuses bringing total comp to around ₹8 LPA. For Mumbai in 2025, this is standard for entry-level technical support roles.

Frequently Asked Questions

How hard is the Kochar Technical Support Executive interview? The difficulty is easy to medium. They test foundational IT knowledge and customer service skills more than advanced technical skills.

How long does the Kochar interview process take? Expect 2 weeks from application to offer. The process is straightforward for support roles.

What are the working hours for Technical Support at Kochar? They operate 24/7, so expect rotational shifts including night shifts and weekends.

How much do Technical Support Executives make at Kochar? Technical support executives can expect ₹6–8 LPA total comp in Mumbai with shift allowances.